📘 Customer-support-tools – Legal FAQs

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❓ What are customer support tools?

These tools help businesses manage customer queries through live chat, email, help centers, and ticketing systems.

❓ What features should I expect?

Look for live chat, automated responses, ticketing, chatbot integration, knowledge bases, and analytics.

❓ Can small startups afford these tools?

Yes, many tools like Freshdesk, Zoho Desk, and Tawk.to offer free or affordable plans for early-stage companies.

❓ What is a chatbot?

A chatbot is an automated assistant that answers customer queries instantly using pre-programmed logic or AI.

❓ Can I offer 24/7 support with these tools?

Yes, by using chatbots and self-service portals, customers can find help anytime—even outside working hours.

❓ Do these tools integrate with CRM platforms?

Yes, most support tools integrate with CRM systems to provide a full view of customer history and interactions.

❓ How do I measure support performance?

Tools offer dashboards with metrics like first response time, resolution time, CSAT, and ticket volume trends.